Privacy Policy

〔Purpose of Privacy Policy〕

Article 1

The Policy aims to ensure the protection of Personal Information, provide continuous assurance to Customers, and inform Customers of their various rights regarding Personal Information as well as the details of the Company's acquisition of such information.

〔Contents of Personal Information〕

Article 2

• (1) Information Provided by Customers
  Information provided by Customers may include name, address, phone number, e-mail address, date of birth, gender, nationality, passport and visa information, marketing-related information, information entered by Customers in forms prescribed by the Company, information entered by company employees based on customer instructions, information about previous stays, services used, and products purchased, information about customer preferences discovered during their stay, information provided by Customers for the use of the Company's services, information provided by travel agents when making reservations on behalf of Customers, and transactional information such as credit card details.

• (2) Information Collected When Browsing the Company's Website
  When Customers browse the Company's website, the Company may collect device information, log information, cookies and anonymous IDs, location information, IP addresses, and individual identification informations.

〔Purpose of Using Information〕

Article 3

For the following reasons, the Company collects Personal Information to fulfill our legitimate interests, to comply with legal obligations, and to fulfill contractual obligations to parties involved in arranging travel for Customers (such as travel agents or Customers' employers) or vendors (such as credit card companies, airlines, and other third parties).

• (1) To contact Customers to confirm reservation, etc.
• (2) To provide services, products, and information to Customers
• (3) To conduct marketing activities as described below
  • (a)Advertising and information provision of products, services, campaigns, etc. by means of letters, e-mails, etc. (*1, *2)
  • (b)Delivery of behavioral targeting advertisements using ad-serving companies such as Google and Yahoo (*1, *2)
  • (c)Analysis of attribute information, behavioral history obtained by the Company to understand the interests and preferences of Customers (*3, *4)
  • (d)Other matters equivalent to (a) through (c).
  • (*1) The Company analyzes information obtained from Customers, such as website browsing history and purchase history, in order to provide services and distribute advertisements.
  • (*2) The Company may use information such as customer preferences and browsing history obtained from third parties in conjunction with Personal Information we already hold. In such cases, the Company will obtain prior consent from the Customers and use the information within the scope of the purposes listed above.
  • (*3) The Company's website uses cookies to enhance convenience for Customers. Please refer to "7. Cookies and Other Similar Technologies" for details on the handling of cookies.
  • (*4) The Company's website utilizes Google Analytics, a service provided by Google Inc., to understand the site browsing state of Customers. By using Google Analytics on the website, Google collects, records, and analyzes the browsing history of Customers based on cookies issued by the Company. The Company receives the analyzed results from Google in order to understand the site browsing state of the Customers. The information collected, recorded, and analyzed by Google Analytics does not contain any personally identifiable information. Furthermore, this information is managed by Google in accordance with Google's privacy policy. Customers can cease the collection of their information through the Company's use of Google Analytics by disabling it in their browser's add-on settings. This can be done by downloading and installing the "Google Analytics Opt-out Add-on" from Google's Opt-out Add-on download page and adjusting the browser's add-on settings. If Customers disable Google Analytics, it will be deactivated not only for the Company's website but also for other websites they visit. However, Customers can re-enable Google Analytics by reconfiguring their browser add-ons. For further information regarding the terms of use of Google Analytics, please refer to Google Analytics' website. For information regarding Google's privacy policy, please visit Google's website.
    
    ＜Terms of Use of Google Analytics＞
    https://marketingplatform.google.com/about/analytics/terms/jp/
    
    ＜Google's Privacy Policy＞
    https://policies.google.com/privacy
    
    ＜Google Analytics Opt-out Add-on＞
    https://tools.google.com/dlpage/gaoptout
• (4) To conduct analysis for the improvement of services and products
• (5) To send surveys for further improvement of the services
• (6) To request compliance with the terms and conditions of use of services provided through the Company's website and mobile site
• (7) To protect the services provided through our website and mobile site and our Customers
• (8) To verify the identity of Customers when they request personal information in accordance with this policy
• (9) To fulfill the Company's legal obligations (the laws of the location of the facility, including the laws of Japan)
• (10)To administer sweepstakes, lotteries, and other promotions
• (11)To fulfill the Company's contractual obligations to related parties (travel agencies, group travel providers, customers' employers, etc.) or outside vendors (credit card companies or airlines, etc.) in making travel arrangements for Customers
• (12)For purposes of use separately specified or announced to Customers
• (13)For record-keeping

〔Methods of Information Collection〕

Article 4

The Company shall collect Personal Information as set forth in Article 2 by the following methods.

• (1) Direct Collection from Customers
  Regarding the information described in Paragraph 1 of Article 2, the Company may collect Personal Information from Customers, through activities such as booking or using our accommodation facilities, creating accounts on our website, responding to surveys, participating in lotteries or sweepstakes, contacting customer service, or applying for or using services provided by the Company.

• (2) Collection from Customer Devices and the Company's Network
  Regarding the information described in Paragraph 2 of Article 2, the Company may use cookies and related technologies to automatically collect Personal Information from Customers' device as a whole when Customers use our website or other content.

• (3) Collection from Other Companies
  In order to provide Customers with convenient experiences when using the service, the Company may collect Customers' Personal Information through the use of internet services operated by other companies selected by the Company. Additionally, the Company may collect Personal Information from the following parties:
  • ·Travel agencies used by Customers
  • ·Transportation providers such as airlines used by Customers
  • ·Card companies used by Customers

• (4) Collection from Social Media
  The Company may collect information such as contact and identity details, accommodation and purchase information, internet and network activities, and other information posted or included in profiles on social media when Customers voluntarily participate in activities or services hosted by the Company on social media.

〔Handling of Information〕

Article 5

The Company will appropriately and carefully manage the Personal Information provided by Customers, taking necessary and reasonable safety management measures to prevent risks such as leakage, loss, misuse, alteration, and unauthorized access.
Additionally, when Personal Information is collected by means of communication, the Company will strive to ensure security by using security technologies such as SSL (Secure Socket Layer) to protect against interception by third parties during transmission.

The Personal Information provided by Customers will always be managed in accordance with applicable laws.

〔Disclosure and Provision to Third Parties〕

Article 6

In order to improve the quality of services and to enhance the convenience for Customers, the Company may outsource some of the handling of Personal Information to external vendors. In such cases, the Company will provide appropriate instructions and supervision to the subcontractors to ensure proper management.

The Company will not disclose or provide Personal Information of Customers to third parties except in the following cases (excluding the joint use as described in Article 8).

• (1) When there is customer consent
• (2) When disclosure or provision is required by law
• (3) When it is necessary to protect a person's life, body, or property and it is difficult to obtain customer consent
• (4) When it is especially necessary for the improvement of public health or the promotion of the sound growth of children, and it is difficult to obtain customer consent
• (5) When it is necessary to cooperate with a national or local government agency, or a party entrusted by such agencies, in executing duties prescribed by law, and obtaining customer consent could impede the execution of those duties
• (6) When disclosure or provision is necessary to subcontractors within the scope required to provide services to Customers
• (7) When Personal Information or our management rights are transferred as part of business assets in the event of a business transfer

〔Cookies and Other Similar Technologies〕

Article 7

The Company and other stakeholders can evaluate and improve the functionality of our website by using cookie technology and related technologies on our website. Additionally, these cookies and related technologies enable the Company, ad networks, social media companies, and other service providers to display advertisements and customized content.
Customers can control the use of cookies for advertising purposes by referring to their internet browser's manual to block certain cookies or manage various cookie settings through their internet browser's settings. The cookie settings chosen by Customers are unique to each website, device, and browser and will be deleted when Customers clear their browser cache. However, if Customers reject cookies, some functions of thecompany's website may become unavailable.

When Customers access the Company's website and make arrangements such as booking airline tickets or renting cars, they may be redirected from the Company's website to websites managed by third parties (hereinafter referred to as "External Websites"). In such cases, except for certain websites, these External Websites fall outside the scope of the Company's management responsibility. Therefore, when Customers directly submit Personal Information to External Websites that are not under the Company's responsibility, the Company is not liable for the methods of Personal Information collection or the privacy policies of those websites. Please review the privacy and security policies of those sites before accessing such External Websites and providing Personal Information.

〔Joint Use〕

Article 8

The Company will jointly use Customers' personal data as follows:

• (1) Items of personal data to be shared
  Name, address, date of birth, phone number, e-mail address, transaction history, etc.
• (2) Scope of joint users
  Group companies of the Company
• (3) Purposes of use by the joint users
  Same as the purposes of use described in Article 3
• (4) Party responsible for joint use
  Resol Holdings Co., Ltd.
  6-24-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
  President and Representative Director Katsu Osawa

〔Compliance with Laws and Regulations〕

Article 9

In order to ensure effective protection of Personal Information, the Company complies with laws and regulations related to Personal Information and related guidelines.

〔International Transfer of Personal Information〕

Article 10

As the Company is based in Japan, when Customers access our website from countries other than Japan, there is a possibility that Personal Information may be transferred to Japan or another country where our servers or databases are located.
While the Company strives to protect the Personal Information of Customers in an appropriate manner, please be aware that the laws and forms of protection for Personal Information in Japan and other countries may not be as comprehensive as those in the country where Customers are located.

〔Choices in Information Provision〕

Article 11

Customers can always make choices regarding their own Personal Information, such as the types of Personal Information they provide to the Company, as well as the methods by which they receive (or refuse) communications from the Company. However, if Customers choose not to provide certain Personal Information, it may affect their ability to access some of the Company's services.
The Company may contact Customers based on the Personal Information provided by them in order to inform them of services or events that may be of interest to them. If Customers refuses such communications or wish to change their contact preferences, they can make these changes at any time by contacting the contact point listed in Article 14 (hereinafter referred to as a "Contact Point").

〔Retention Period〕

Article 12

To fulfill the purposes outlined in this Policy, the Company will retain Personal Information of Customers for the necessary and reasonable duration based on the following criteria:

• (1) If there is an ongoing contractual relationship with Customers, and services are being provided to Customers
  (e.g., if Customers have an account with the Company or continue to use the services)
• (2) If the Company has legal obligations to comply with
• (3) If it is deemed desirable to consider the Company's legal position (such as statute of limitations, litigation, investigations by regulatory authorities)

〔Respecting Customer Rights〕

Article 13

The Company respect the rights of our Customers. In the event that a customer requests disclosure, correction, restriction, deletion, or the exercise of rights under data portability or objection based on applicable laws regarding their Personal Information, the Company will verify their identity and respond within a reasonable and necessary scope.
Furthermore, if Customers have previously given consent, they may revoke their consent by contacting the Contact Point.

〔Contact Point〕

Article 14

For inquiries regarding the Policy, please contact us at the following address:

Post Code: 160-0023
12th Floor, Nishi-Shinjuku Mitsui Building, 6-24-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Resol Group Privacy Protection Consultation Desk
TEL: 03-3344-8813 (9:00 to 18:00 / except weekends, holidays, and year-end and New Year holidays)

〔Amendment of the Privacy Policy〕

Article 15

The Company may periodically review and, if necessary, amend this Policy.
In the event of any changes to this Policy, the Company will take appropriate measures such as publishing the revised policy on the Fairway Front Villa official website.